MERAIZE Seller Policy

Welcome to MERAIZE!
As a valued seller on our platform, we aim to provide a transparent and supportive environment. Please carefully read our seller policies to ensure smooth operations and mutual growth.

1. Eligibility to Sell

• Sellers must be at least 16 years old.
• A valid ID and bank account details must be provided during registration.

2. Store Management

• Sellers are responsible for maintaining accurate product listings, including pricing, descriptions, and stock availability.
• Monthly fees must be paid before the 5th of each month to avoid account suspension.

3. Prohibited Items

• Illegal, counterfeit, or restricted items are strictly prohibited.
• Sellers must adhere to local laws regarding product sales.

4. Order Fulfillment

• Sellers must ensure timely dispatch of products as per agreed timelines.
• In case of delays, customers must be informed proactively.

5. Returns and Refunds

• Sellers must have a clear return and refund policy outlined on their store page.
• Refunds for defective or damaged items must be processed promptly.

6. Payments

• MERAIZE will release payments to sellers within 7 business days of successful order delivery.
• Payment disputes must be reported within 3 business days.

7. Compliance with Policies

• Sellers are required to adhere to all MERAIZE policies, including customer data protection and ethical business practices.
• Violations may result in warnings, penalties, or account termination.

8. Support and Assistance

• MERAIZE provides ongoing support to sellers. For any issues, reach out to our support team at support@meraize.com.

Thank you for partnering with MERAIZE. Let’s grow together!