Return Policy

At MERAIZE, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Please review our return policy carefully to understand your rights and responsibilities.

Eligibility for Returns

• Products can be returned within 7 days of delivery if they meet the following conditions:
  • The product is damaged, defective, or incorrect.
  • The product is unused, with all original tags and packaging intact.
• Certain items, such as perishable goods, personalized products, or items marked as non-returnable, are not eligible for returns.

Return Process

1. Request a Return:

   • Log in to your MERAIZE account.
   • Navigate to the "Orders" section and select the item you wish to return.
   • Provide a clear reason for the return and upload any supporting images if applicable.

2. Approval and Pickup:

   • Once your return request is approved, our team will arrange a pickup or ask you to drop off the item at a designated location.

3. Refund or Replacement:

   • After inspecting the returned item, we will process your refund or send a replacement within 7-10 business days.

Refund Details

• Refunds will be issued to the original payment method used during purchase.
• In case of Cash on Delivery (COD) payments, refunds will be processed to your registered bank account or digital wallet.

Important Notes

• Shipping charges are non-refundable unless the return is due to an error on our part.
• MERAIZE reserves the right to reject returns that do not meet the policy criteria.

Need Help?

If you have any questions or need further assistance, feel free to contact us at support@meraize.com.